Our website considers protecting the rights of consumers as one of its most important principles. If for any reason you are not satisfied with your purchase, please do not worry. Customer satisfaction is very important to us and that is why our return procedure applies to you.

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Our return procedure aims to make your shopping experience hassle-free. Your satisfaction is our top priority and we act accordingly. In case you are not completely satisfied with our products when you receive them, you have the option to return them.
Please read the return terms below carefully and do not hesitate to contact us with any questions or steps required for the return process.
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- You can return the product you have received within a period of 14 (fourteen) days from the date of delivery without destroying, spoiling or using the product as you received it with the contracted shipping company.
- If the product / products you want to return are defective, the shipping fee is covered by our company.
- You can send the product you want to return to the address below with the invoice via the contracted shipping company.
Company Address: Meşrutiyet Mahallesi Matbaacı Osmanbey Sokak No:36 Bekiroğlu Business Center Floor:6 D:603 Nişantaşı, Şişli/ISTANBUL
- Open and check the packages that you think are damaged during shipment in front of the company official you receive. If there is any damage to the product, do not take delivery of the product by keeping a report to the cargo company. Please note that after the product is received, you have accepted that the cargo company has fully fulfilled its duty.
- The return of used, destroyed products is not accepted.
- In accordance with the Distance Sales Contracts Regulation, you do not have the right of withdrawal under the following conditions.
- Contracts for goods or services whose price changes depending on fluctuations in financial markets and which are not under the control of the seller.
- Contracts for goods prepared in line with the wishes or personal needs of the buyer.
- Contracts for the delivery of perishable goods or goods that may expire.
- Contracts for the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; contracts for the delivery of goods whose return is not suitable in terms of health and hygiene.
- Contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature.
- Contracts relating to books, digital content and computer consumables provided in material media if the protective elements such as packaging, tape, seal, package are opened after the delivery of the goods.
- Contracts for the delivery of periodicals such as newspapers and magazines, except those provided under a subscription agreement.
- Contracts for accommodation, transportation of goods, car rental, provision of food and beverages, and leisure time for entertainment or recreation, which must be performed on a specific date or period.
- Contracts for services performed instantly in electronic media or contracts for intangible goods delivered instantly to the buyer.
- Contracts for services whose performance is started with the approval of the buyer before the expiration of the right of withdrawal period.
- Contracts regarding immovables that are obligatory to be registered according to the Highway Traffic Law dated 13/10/1983 and numbered 2918 and unmanned aerial vehicles that are obligatory to be registered or registered.
- Contracts regarding mobile phones, smart watches, tablets and computers that have been delivered.
- Contracts concluded through auction in the form of live auction.
- Contracts regarding the installation or assembly of the goods that are specified in the introduction and user manual to be installed or assembled by the seller or authorized service.
- You are obliged to return the product in the condition in which it was delivered. If you return the product or exercise your right of withdrawal, the product price will be refunded at once within 14 (fourteen) days from the exercise of the right of withdrawal.
- If you have made the payment by credit card, we would like to emphasize that the average process of reflecting the amount returned by us to the credit card to your account by the Bank may take 2 (two) to 3 (three) weeks, and that the reflection of this amount to your accounts after the return of this amount to the bank by us is completely related to the bank transaction process. We are not responsible for possible delays.
- You can send all your requests, complaints and questions regarding the refund processes to info@gaddot.com.